Returns

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at support@ Doggobed .com

If your return is accepted, we will send you information on where to send your package and you will be responsible for obtaining a return label. Items returned to us without first requesting a return will not be accepted.

Memory Foam Dog Beds & Bouclé Dog Beds

Please check that you have the correct size bed before opening your package. You can do this by measuring your space and comparing it to the measurements on our website or by asking our team at support@ dreamy-dog .com

Returns can only be processed within 30 days of the purchase date and if the vacuum seal has not been opened, as the bed cannot be repacked once it has been unfolded.

Your bed will be delivered vacuum packed. The bed needs to be inflated for 24-72 hours. However, your dog can use it right away.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the incorrect item so we can assess and resolve the problem.

Swap

The fastest way to ensure you get what you want is to return the item you have so you can then order the correct product.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not. If the refund is approved, your money will be automatically refunded to your original payment method within 5 business days. Please note that it may take some time for your bank or credit card company to process and process the refund.


Any questions? Feel free to contact us at support@ dreamy-dog .com and we will contact you as soon as possible.

Do I have to pay to return an item?

In most cases, you (the customer) will be responsible for all shipping costs for returning a product.

If you choose to use our returns label, we will deduct the price of the returns label from your refund when we process your return. To receive a prepaid label, send us a request letting us know you want to return an item and provide your order details.

What is covered under warranty?

Dreamydog does not accept returns if the bed has been used due to hygiene reasons and the fact that it is impossible to repack it once it has been unfolded. If you are still unsure about the size and you have received your delivery, do not open the bed and contact our team at support@dreamy-dog.com so we can arrange a return as long as the bed is still sealed.

If you are not completely satisfied with our products, we will refund your money if you return the product, or we will refund you a portion if you choose to keep it.

Uh oh, my pup broke the item! What can I do?

We understand that some puppies get excited about our items and chew on them. Unfortunately, this is not considered normal wear and tear and is not a defect on our part. Please feel free to contact support@ dreamy-dog.com to see what we can do for you.